Frequently asked questions
A:
Its accessible from any device with internet connection.
Q:
What do you mean by username
A:
Your user name is your gard email address
Q:
I get the following error when I try to change my password – ‘Unfortunately, your password contains a word, phrase, or pattern that makes your password easily guessable. Please try again with a different Password’.
A:
Choose a password that is more difficult to guess.
See workplace 'Helpdesk' group for more detail on password policies.
Q:
Can I use this page from a mobile device?
A:
Yes, this page works on mobile devices.
Q:
My account is locked out frequently post password reset.
A:
Make sure new password is updated on devices configured for e-mail (mobile, iPad) & reboot the laptop once to make sure password is synced with all applications.
Q:
What do I do when my password has Expired?
A:
If you are using your Gard Laptop and in a Gard office, we recommend using the ‘reset password’ option on the ‘Lock Screen’ of your Laptop.
This
link is helpful when operation is performed outside Gard premises or for people without Gard registered Laptop.
Q:
My new password doesn’t work at home.
A:
When a password is changed from Gard Laptop at office, make sure Laptop is connected to network for next 15 mins to complete its updating.
Do a reboot and logon with new password to verify working correctly.
Q:
What are the Authentications Methods available?
A:
In the First-time setup you can select Authentication Methods, we recommend ‘Mobile App’ as it made available to all Gard users now.
Q:
How to change\modify Authentication number once registration is completed?
A:
Refer to the SSPR setup Guide on the Helpdesk workplace group or contact Helpdesk.
Q:
Can other users update your Authentication contact info on your behalf?
A:
No, only you or Helpdesk can set Authentication information